Andyneth Garcia-Albao

Operations Professional & VA

Contact (Viber & WhatsApp):

+63-917-106-2471

Email:

Andynethgarciaalbao@gmail.com

Address:

54 Kapiligan Street, Dona Imelda, Quezon City
Philippines, 1113

A Bit About Me

Hi, I’m Andy — an Operations Support Professional and Virtual Assistant from Quezon City, Philippines. I have over 10 years of experience helping teams and businesses stay organized, efficient, and focused on what matters most. I take pride in being reliable, detail-oriented, and proactive, and I love finding ways to make work smoother for others.

Work Experience

Operations Support Lead

Full Time | 2021 - Present

Virtual Assistant

Part Time | 2022 - Present

Communications Specialist

2018 - 2021

SME - Tech Support & CS

2014 - 2018

Lead Engagement and Communications teams across 5 Philippine sites to strengthen culture, engagement, and performance. Act as POC for system and access requests, filing IT tickets for NT logins, password resets, and permissions to maintain continuity. Manage engagement initiatives, handled account budgets, and coordinated client visits and internal events. Partner with leadership on operations, analytics, and communications projects.

Deliver high-level administrative and customer support for international clients. Manage Inbox, scheduling, social media, liquidations, reporting, and Airbnb account operations. Support process documentation, content creation, and automation using AI tools. Ensuring proactive client communication, issue tracking, and timely project delivery.

Drove internal communications, employee engagement programs, and event management. Developed and managed internal content to enhance transparency and morale. Partnered with management to align initiatives with operational goals.

Delivered first-line support for Kindle devices and digital applications via phone and remote tools. Troubleshot software and network issues, ensuring quick resolutions and high CSAT scores. Mentored new hires on communication, problem-solving, and technical accuracy.

Let's Work Together!

I bring a combination of operational expertise, administrative support, and creative skills to help your business run smoothly. Here’s what I can do for you:

Operations & Leadership

Team Leadership and Management
Virtual Office Management
Budgeting and Financial Management
Administrative Skills
Customer Service Expertise
Workplace Culture and Engagement
Flexibility and Adaptability
Strong Work Ethic
Process Improvement & Workflow Optimization
Project Coordination and Task Management
Calendly – Scheduling

Technical & Digital Tools

Microsoft Office 365
- (Excel, Word, PowerPoint, Outlook, SharePoint)
Google Workspace
- (Sheets, Docs, Gmail)
Oracle ERP & Simfoni – Procurement/Purchase Request
ServiceNow – IT Ticketing Tool
Emburse & Concur – Expense Tracking & Liquidations
CommSlayer, Slack, Asana, Notion
ChatGPT and Other AI Tools
Canva, CapCut, VN
- Basic Visual & Video Content